This place is amazing! I love their strawberry acia. The service is very good there and they are very nice!!!

Finally came in after living here for ten years. I had a gift card. The shop is large, yet cozy. Lots of tables for two, and the living room set-up was by the old style windows. The staff greeted us and answered our questions. I don't like a heavy roast. So I ordered a Blonde. Was very good. We had the chocolate croissant and a hot egg sandwich. Was trendy and very nice. I'll be back.

Steph and gunner were the most exceptional baristas we have had. Great service and amazing drinks. Thank you!

I really like this Starbucks. My go to location. Right on the falls with great views. Nice staff. Could be a tad cleaner, especially the restrooms. Cozy on a winter evening. Good drinks that are served hot!

A tale of two coffeehouses in opposite and scenic sides of a metro area East side Every once in a while, one finds a Starbucks which may deliver the same goods and services but occupies an unusual location. This is one such Starbucks. What makes it different is that it sits in a storefront along a manicured Main Street in a beautiful hamlet where the top end of Appalachia's topography touches the Great Lakes. But that's not all. The storefront is the "end unit," sitting at the side of the building on this block ... and that "end unit" sits up on a rocky bluff overlooking the fairly big drop that is Chagrin Falls, an enclave to the east of Cleveland where the suburbs thin out and larger homes on larger, hilly forested properties are the norm. People come here to play tourist and shopper, sometimes buying chocolate or cotton candy from nearby stores. And, if they don't go into Starbucks, they can look at Chagrin Falls from the sidewalk along Main Street, which is also adjacent to the falls and this Starbucks. In terms of service, this store falls a little short. The service is quick enough and accurate but it doesn't seem to come with the easy smile found at most other stores. However, in all fairness, this is a popular and unique spot ... and they are slammed. Also, being inside a building that is older and somewhat repurposed, complete with wooden flooring, one has to keep in mind that they had to shoehorn a Starbucks store into here. The seating at the side of the store isn't like it is in a newer store, so it's not as comfortable. Also, not every table has a view over the falls. Only some do. Getting a table with a view is not guaranteed and might require playing musical chairs. Had this been a Starbucks in an unremarkable Main Street USA location, it probably would have fetched 3 stars. However, keeping in mind that it is crowded because of the touristic nature of this small town and realizing that it's not as comfortable as newer stores so they could put you right next to and above Chagrin Falls, it's a tradeoff that easily takes this Starbucks to a strong 4 stars.

Food: it's Starbucks. You know the deal. If you get a coffee, and ask for it there, get it in a mug! It makes drinks with whipped cream much more enjoyable! Atmosphere: right next to the literal chagrin falls, you can't go wrong camping out here for an afternoon. Seating is tight, but it has that classic coffee shop vibe. Staff is friendly and place is tidy.